Amaracmand Wines

Terms and Conditions

Welcome to amaracmand.it and amaracmand.com! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AMARACMAND’s relationship with you in the context of this website.

Terms of Use

The term “AMARACMAND” or “us” or “we” refers to the owner of the website. The term “you” and “customer(s)” refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by the Italian law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All registered trademarks AMARACMAND®, Imperfetto ® and Normale ® reproduced in this website which are property of, and licensed to, the company AMARACMAND di Matteucci Tiziana, with legal office based in Via Valmoreto 8, 61014, VILLAGRANDE DI MONTECOPIOLO (PU) – ITALY.
All AMARACMAND® products are packaged, produced and brewed from property vineyards’ grapes directly at the AMARACMAND® winery and wine farm located in Via Gazzolina 257, 47020, Sorrivoli di Roncofreddo (FC), Emilia-Romagna, ITALY.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Italy and European Community rules.

Purchasing Terms and Conditions

Legal Requirements

You must be 18 years of age or older, to order or receive alcoholic beverages from amaracmand.it and amaracmand.com, or 21 years of age or older for citizens of The United States of America . By placing your order online, you represent to us that you are at least 18 years of age (or 21 in the USA) and that the person receiving the wine is at least 18 years of age (or 21 in the USA). The individual receiving delivery will be required to show identification proving that he or she is at least 18 years old (or 21 in the USA). Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 18 years of age or older, or 21 in the USA, who is not intoxicated).
Wines purchased from AMARACMAND are not for resale, and are for personal oconsumption only, in case of private customers’ purchasing. Business customers or companies wanting to resale AMARACMAND ® products must require an authorization sending an email to info@amaracmand.it.


Government Warning

(1) ACCORDING TO THE EUROPEAN AND ITALIAN HEALTH RULES, WOMEN SHOULD NOT DRINK ALCOHOLIC BEVERAGES, CONTAINING SULPHITES, DURING PREGNANCY BECAUSE OF THE RISK OF BIRTH DEFECTS
(2) CONSUMPTION OF ALCOHOLIC BEVERAGES IMPAIRS YOUR ABILITY TO DRIVE A CAR OR OPERATE MACHINERY, AND MAY CAUSE HEALTH PROBLEMS.


Wine Shipping Restrictions

We are legally allowed to ship wine only to those states with laws that explicitly permit the shipment of wine directly to consumers. Please click to the “Wine Shop” section for our most current state list.
Each County’s laws regulate the number of cases of wine that can periodically be shipped to a single person. If your order exceeds the allowable quantity in your state, we will contact you by email.
The laws regarding the direct shipment of wine are constantly changing. We will expand our service area when laws permit.


Credit Card and Paypal account Charges

Orders are by Paypal and credit card only. We accept Paypal account holders and Visa, MasterCard, American Express and Diners processed through the Paypal security payment system.


Wine is a Perishable Commodity

Extremes of temperature–cold, heat, or humididty–may adversely affect the condition of your wine during shipment or home storage. AMARACMAND is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment or after delivery to you. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.


QUALITY INFORMATION

All the AMARACMAND® wines sold on this website www.amaracmand.it or www.amaracmand.com has been produced with organic grapes brewed through organic wine-making processes.
All the AMARACMAND® wines contains sulfur dioxide within the limits set by the European organic agriculture rules.
All the AMARACMAND® wines’ vintage years 2013 and 2014 are allergen-free.

The AMARACMAND di Matteucci Tiziana Winery & Wine Farm has been officially certified as organic farm in September 2014.
The vintage years 2012 and 2013 has been organically produced during the “organic conversion” regime, that is to say they could not be labeled with the European organic logo, despite being 100% organic.
All vintage year since 2014 are certified and labeled with the European organic logo and might as well show other equivalent labels such as “USD ORGANIC”, “CANADA ORGANIC” or “JAS organic (Japan)”.


Shipping Policy

Standard deliveries in the EU are shipped via Ground Service (UPS ECONOMY) and will take from 4 to 6 working days from the date of the shipping notification that AMARACMAND will send to the Customer by email.
Standard deliveries in the Italy are shipped via Ground Service (UPS ECONOMY) and will take from 4 to 6 working days from the date of the shipping notification that AMARACMAND will send to the Customer by email.
Standard deliveries in the USA, Canada, New Zealand, Hong Kong for private customers and Singapore for private customers, are shipped via combined Air and Ground Service (MBE partners), taking normally 15 days from the date of the shipping notification that AMARACMAND will send to the Customer by email.
Standard deliveries outside the EU zone are shipped via combined Air and Ground Service (FEDEX or DHL ECONOMY) and will take from 4 to 6 working days from the date of the shipping notification that AMARACMAND will send to the Customer by email.
When filling out Shipping Information, please provide a physical address. Air freight or delays may be required in extreme weather.
Orders to Alaska are shipped via UPS 2nd Day Air. Non-wine orders outside of the US are shipped by US Mail unless Expedited service is requested.


Return & Exchange Policies

Your satisfaction with our products is very important to us and therefore guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 10 days for a full refund or an exchange.
Return & Exchange procedure:

  1. Contact AMARACMAND customer service via email at info@amaracmand.it within the 24 hours of your delivery. Explain your dissatisfaction with the product.
  2. Due to Italian and European laws all contents unless broken must be returned in full to the AMARACMAND winery. Do not discard contents of the bottle. If it is a quality control issue, please re-cork the unused portion for lab analysis purposes and seal the item(s) securely.
  3. Packages must be returned prepaid; we cannot accept COD deliveries. We will refund shipping charges only if we have sent the wrong item or the item is defective.
  4. Once we receive your return item(s), we will credit your original payment for the purchase price and your replacement will be shipped. If we need to replace a wine due to damage in transit, please allow 1-2 weeks following receipt of your customer service request for your replacement to arrive.

Please help us deliver your order by verifying delivery addresses carefully. Errors or changes in delivery instructions that incur additional charges will be passed on to you.
If you are receiving a credit, the credit card or the Paypal account used for the original purchase will be credited. Please allow 1-2 billing cycles for the credit to appear on your statement.
Should you require further assistance or if you would like to make a special request, please don’t hesitate to email us at info@amaracmand.it


Tax Policy

In case of EU-zone shipping, tax charges are based on Italian tax laws and tax rates (22%). In case of EU shipping, tax will also be applied to the shipping and handling charges. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.
In case of non-EU-zone shipping, all purchases and deliveries are tax free. AMARACMAND cannot predict if there are any local taxes or import taxes ordered by the local customs/government to be paid by the customer at the time of the arrival, in order to complete the delivery. AMARACMAND gives no refund to Customers refusing to collect their parcel(s) because of import taxes charges.
Please note that on-screen order totals reflect current tax (if purchasing in the EU). The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.


Transaction Currency

All prices on this site are quoted in Euros €. The Customer’s local currency, if not Euro, will be displayed at the end of his/her Paypal transaction according to the latest rates of change.


Shortages or Breakages

Any shortages or breakages must be reported to AMARACMAND within 24 hours, by email
and quoting your “Shopping Cart – Order Number”. Leaking parcels or parcels containing broken
bottles must be rejected and given back to the courier at the moment of the home delivery.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

What kind of information do we collect from you when you visit our site?

When you visit AMARACMAND.com or AMARACMAND.it, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
We may utilize third party companies in an effort to deliver you tailored content and advertising to that matches your interests when you visit our website as well as other websites.You may opt-out of the use of anonymous information for tailored advertising purposes.


Sharing of personal information - we don't do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.


Consumer Inquiries and Privacy

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.


All the payment information we collect is done so under PAYPAL internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

AMARACMAND Contact Details

Email: info@amarcmand.it or Phone: +39 0547 326277 (customer service in English available)